FAQs
Purchaising
What is the minimum order value?
Basically, there is no minimum order value at pointer-brand.com.
Where can I fill in my coupon code?
Clicking on Shopping cart will open a page containing an overview of your order. Under your item(s), you'll find the box for your coupon code.
What happens if I forgot to use a coupon code?
We are sorry to hear this. Once your order has been placed, we are not able to manually add the discount. But if the code is still valid, you can still use it on your next order.
Where can I purchase gift vouchers?
Unfortunately, we currently don't offer any gift vouchers.
How can I cancel my order?
Order cancellations are possible at pointer-brand.com if the order has not yet been processed by our shipping department. Additionally, if your order was placed during peak periods or over the weekend, cancellations may not be possible. Please note that cancellations are not guaranteed.
Please reach out our Customer Service (shop@pointer-brand.com) including your order number and request to cancel your order. The money will usually be refunded to you within 1-2 working days on your chosen payment method.
Can I receive a delivery in a different country to the one where I placed the order?
Unfortunately, it is not possible to receive a delivery in a different country to the one where you placed the order.
I didn’t receive an order confirmation. What can I do?
In most cases, an incorrect e-mail address was specified. Please contact our Customer Service (shop@pointer-brand.com)
Once I add items to the cart, how long does it remain active?
Baskets remain active for one hour, after which they are erased. They are also erased if you leave the page and end your session.
Do you offer customer accounts or only guest accounts?
Currently, we only offer guest accounts.
Payments
Which payment methods do you accept?
We currently accept all relevant credit and debit cards including Visa, Mastercard and PayPal.
Is it safe to pay online at pointerbrand.com?
Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.
How will I receive the invoice?
The invoice will be sent to you by e-mail as soon as your package has left our warehouse.
When will the payment amount be taken from my credit card / PayPal account?
Your credit card provider / PayPal reserves the amount to be charged until we have packed and prepared your order for shipping and have raised the invoice. Only then is the money transferred to us.
My payment wasn’t accepted. What can the reason be?
There are several reasons why a payment isn’t accepted. In such a case it is best to contact your bank, and the error or issue is often quickly rectified. Alternatively, you can try making the payment using another payment method. If more than one or several payment options continue to not work for you, please contact our customer service team. Please note, for payments by credit card, that in order to prevent fraud your credit card will be blocked from use on our site for 24 hours if it fails three payment attempts. You can shop again as usual in our online shop after 24 hours.
Shipping
What is your freight carrier?
DHL
What is the delivery time?
Europe orders generally take between 2-5 working days to arrive. Rest of the world orders generally take between 6-12 working days to arrive.
What are the delivery costs?
FREE delivery on all orders over 150.00 € within the EUROPEAN UNION.
For all other orders the delivery costs are:
Do you offer express deliveries?
No, we currently don't offer express deliveries.
Can I track my item?
Yes. You will be sent a confirmation email as soon as your order has been processed. This email will also contain your tracking number.
Do you deliver to my country?
We currently ship to the following countries:
AFRICA: Angola, Ghana, Kenya, Ivory Coast, Morocco, Nigeria, Senegal, South Africa, Tanzania, Tunisia
AMERICA: Argentina, Brazil, Canada, Chile, Columbia, Costa Rica, Ecuador, Mexico, Perú, United States
ASIA PACIFIC: Australia, China, India, Indonesia, Iraq, Japan, South Korea, Malaysia, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, Vietnam
EUROPE: Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungry, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom
MIDDLE EAST: Bahrain, Kuwait, Oman, UAE
Can I specify a different delivery address?
During the order process you can remove the check mark saying “also ship to this address”. On the righthand side a new address field will appear, where you can enter your desired delivery address. This can be different to the billing address.
Can I change my delivery address?
You can change your delivery address anytime as long as your package has not yet left our shipping depot. In this case, please send an email containing your order number and your correct or new address to our Customer Service (shop@pointer-brand.com)
What happens to my package if I am not at home when it is delivered?
The carrier will make a second delivery attempt or deposit your package at a shipping affiliate close to you where you can pick it up. You can retrieve your package from there within 14 days at a time that is convenient for you. Please note, in order to retrieve your package, you must bring with you a valid form of ID and your shipment tracking number. The carier will leave a message at your door.
I think my package is lost / stolen / missing. What can I do?
If your order tracking indicates that it has been delivered and you haven't received your package:
If more than 72 hours have elapsed since delivery notification, please contact our Customer Service (shop@pointer-brand.com)
Returns
What is your online return policy?
If you are not completely happy with the goods that you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. Once returned you are entitled to receive a refund. We are not able to refund items that appear to have been worn, washed, or are not in original condition.
How do I return an item?
Please contact our Customer Service (shop@pointer-brand.com) to request a return form and return authorization number. OUR WAREHOUSE REFUSES PACKAGES WITHOUT AN AUTHORISATION NUMBER. Please ensure that all returned items are properly packaged.
When and how will I receive my reimbursement?
The price of the returned product will be reimbursed using the same payment method that you used for the purchase. You will receive your reimbursement within 5 to 10 business days.
Who pays for return postage?
Each return has to be paid by you.
Are customs fees covered for international returns?
No, it has to be paid by you.
Can you confirm you have received my return?
We aim to process returns within 3 working days of receiving them. You will be notified by email once the returns process is complete.
Can I exchange a product for a different product online?
We’re sorry, but it is not possible to exchange products in the online shop. Please place a new order.
Return of defective / deficient products?
If the return is due to a complaint, you may return the products even after the 14-day return period has lapsed. Please fill out the return form so that we will know right away how we need to classify the return. Please contact our Customer Service (shop@pointer-brand.com) to request a return form with a return authorization number. Please make sure all returned items are well packaged.
Can I return discounted items?
You may return discounted items within 14 days of receiving them.
Can I return an item purchased in store?
Unfortunately, we do not accept returns on items purchased in store. Please visit the store or contact them.
Privacy
What are the privacy policies?
Click HERE to read our privacy policy.
How does pointer-brand.com use cookies?
Click HERE to learn more about cookies.
How does pointer-brand.com ensure safe purchasing?
Safety is our top priority, so your data is always protected by us. We use SSL (Secure Socket Layer) encryption, a high-level encryption protocol, and other reasonable measures to protect your information from unauthorized use or disclosure. All personal information, including payment information, is encrypted and always transmitted over SSL.
FAQs
Purchaising
What is the minimum order value?
Basically, there is no minimum order value at pointer-brand.com.
Where can I fill in my coupon code?
Clicking on Shopping cart will open a page containing an overview of your order. Under your item(s), you'll find the box for your coupon code.
What happens if I forgot to use a coupon code?
We are sorry to hear this. Once your order has been placed, we are not able to manually add the discount. But if the code is still valid, you can still use it on your next order.
Where can I purchase gift vouchers?
Unfortunately, we currently don't offer any gift vouchers.
How can I cancel my order?
Order cancellations are possible at pointer-brand.com if the order has not yet been processed by our shipping department. Additionally, if your order was placed during peak periods or over the weekend, cancellations may not be possible. Please note that cancellations are not guaranteed.
Please reach out our Customer Service (shop@pointer-brand.com) including your order number and request to cancel your order. The money will usually be refunded to you within 1-2 working days on your chosen payment method.
Can I receive a delivery in a different country to the one where I placed the order?
Unfortunately, it is not possible to receive a delivery in a different country to the one where you placed the order.
I didn’t receive an order confirmation. What can I do?
In most cases, an incorrect e-mail address was specified. Please contact our Customer Service (shop@pointer-brand.com)
Once I add items to the cart, how long does it remain active?
Baskets remain active for one hour, after which they are erased. They are also erased if you leave the page and end your session.
Do you offer customer accounts or only guest accounts?
Currently, we only offer guest accounts.
Payments
Which payment methods do you accept?
We currently accept all relevant credit and debit cards including Visa, Mastercard and PayPal.
Is it safe to pay online at pointerbrand.com?
Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.
How will I receive the invoice?
The invoice will be sent to you by e-mail as soon as your package has left our warehouse.
When will the payment amount be taken from my credit card / PayPal account?
Your credit card provider / PayPal reserves the amount to be charged until we have packed and prepared your order for shipping and have raised the invoice. Only then is the money transferred to us.
My payment wasn’t accepted. What can the reason be?
There are several reasons why a payment isn’t accepted. In such a case it is best to contact your bank, and the error or issue is often quickly rectified. Alternatively, you can try making the payment using another payment method. If more than one or several payment options continue to not work for you, please contact our customer service team. Please note, for payments by credit card, that in order to prevent fraud your credit card will be blocked from use on our site for 24 hours if it fails three payment attempts. You can shop again as usual in our online shop after 24 hours.
Shipping
What is your freight carrier?
DHL
What is the delivery time?
Europe orders generally take between 2-5 working days to arrive. Rest of the world orders generally take between 6-12 working days to arrive.
What are the delivery costs?
FREE delivery on all orders over 150.00 € within the EUROPEAN UNION.
For all other orders the delivery costs are:
Do you offer express deliveries?
No, we currently don't offer express deliveries.
Can I track my item?
Yes. You will be sent a confirmation email as soon as your order has been processed. This email will also contain your tracking number.
Do you deliver to my country?
We currently ship to the following countries:
AFRICA: Angola, Ghana, Kenya, Ivory Coast, Morocco, Nigeria, Senegal, South Africa, Tanzania, Tunisia
AMERICA: Argentina, Brazil, Canada, Chile, Columbia, Costa Rica, Ecuador, Mexico, Perú, United States
ASIA PACIFIC: Australia, China, India, Indonesia, Iraq, Japan, South Korea, Malaysia, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, Vietnam
EUROPE: Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungry, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom
MIDDLE EAST: Bahrain, Kuwait, Oman, UAE
Can I specify a different delivery address?
During the order process you can remove the check mark saying “also ship to this address”. On the righthand side a new address field will appear, where you can enter your desired delivery address. This can be different to the billing address.
Can I change my delivery address?
You can change your delivery address anytime as long as your package has not yet left our shipping depot. In this case, please send an email containing your order number and your correct or new address to our Customer Service (shop@pointer-brand.com)
What happens to my package if I am not at home when it is delivered?
The carrier will make a second delivery attempt or deposit your package at a shipping affiliate close to you where you can pick it up. You can retrieve your package from there within 14 days at a time that is convenient for you. Please note, in order to retrieve your package, you must bring with you a valid form of ID and your shipment tracking number. The carier will leave a message at your door.
I think my package is lost / stolen / missing. What can I do?
If your order tracking indicates that it has been delivered and you haven't received your package:
If more than 72 hours have elapsed since delivery notification, please contact our Customer Service (shop@pointer-brand.com)
Returns
What is your online return policy?
If you are not completely happy with the goods that you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. Once returned you are entitled to receive a refund. We are not able to refund items that appear to have been worn, washed, or are not in original condition.
How do I return an item?
Please contact our Customer Service (shop@pointer-brand.com) to request a return form and return authorization number. OUR WAREHOUSE REFUSES PACKAGES WITHOUT AN AUTHORISATION NUMBER. Please ensure that all returned items are properly packaged.
When and how will I receive my reimbursement?
The price of the returned product will be reimbursed using the same payment method that you used for the purchase. You will receive your reimbursement within 5 to 10 business days.
Who pays for return postage?
Each return has to be paid by you.
Are customs fees covered for international returns?
No, it has to be paid by you.
Can you confirm you have received my return?
We aim to process returns within 3 working days of receiving them. You will be notified by email once the returns process is complete.
Can I exchange a product for a different product online?
We’re sorry, but it is not possible to exchange products in the online shop. Please place a new order.
Return of defective / deficient products?
If the return is due to a complaint, you may return the products even after the 14-day return period has lapsed. Please fill out the return form so that we will know right away how we need to classify the return. Please contact our Customer Service (shop@pointer-brand.com) to request a return form with a return authorization number. Please make sure all returned items are well packaged.
Can I return discounted items?
You may return discounted items within 14 days of receiving them.
Can I return an item purchased in store?
Unfortunately, we do not accept returns on items purchased in store. Please visit the store or contact them.
Privacy
What are the privacy policies?
Click HERE to read our privacy policy.
How does pointer-brand.com use cookies?
Click HERE to learn more about cookies.
How does pointer-brand.com ensure safe purchasing?
Safety is our top priority, so your data is always protected by us. We use SSL (Secure Socket Layer) encryption, a high-level encryption protocol, and other reasonable measures to protect your information from unauthorized use or disclosure. All personal information, including payment information, is encrypted and always transmitted over SSL.
NEWSLETTER
General inquiries
info@pointer-brand.com
Press
marketing@pointer-brand.com
Pointer Brand
All Rights Reserved ©2026
Pointer Brand is an iconic American workwear label founded in 1913 in Bristol, Tennessee. It took its name "Pointer" from the hunting dog, a nod to the hardworking spirit and rugged durability of the garments.
The brand began by producing durable, high-quality overalls, jackets, and jeans for farmers, railroad workers, and laborers in the rural South. Today, the brand blends timeless design with a contemporary edge.
Social
Instagram
Design
Benjamin Mugnier & Clément Bertrand
Development
Benjamin Mugnier
Pointer Brand is an iconic American workwear label founded in 1913 in Bristol, Tennessee. It took its name "Pointer" from the hunting dog, a nod to the hardworking spirit and rugged durability of the garments.
The brand began by producing durable, high-quality overalls, jackets, and jeans for farmers, railroad workers, and laborers in the rural South. Today, the brand blends timeless design with a contemporary edge.
General inquiries
info@pointer-brand.com
Press
marketing@pointer-brand.com
Social
Instagram
Design
Benjamin Mugnier & Clément Bertrand
Development
Benjamin Mugnier
Pointer Brand
All Rights Reserved ©2026
